Inbound Customer Service (SME)

📋 Key Responsibilities

Handle inbound/outbound international customer queries over the phone with high professionalism.

Troubleshoot and resolve customer concerns efficiently while adhering to process SLAs and quality standards.

Maintain accurate call documentation, notes, and records in the CRM database.

Deliver superior customer satisfaction (CSAT) and maintain zero-escalation standards.

Must have a experience of 4+ years of experience and little bit team handling experience

Interview Process (Quick 2-Round Selection!)

L1 Round: Initial Screening & HR Assessment

Versant Voice Test: (Minimum Score Required: 55)

L2 Round: Operational / Technical Round