Technical support engineer

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software developer jd

A software developer designs, codes, tests, and maintains computer programs and applications . They turn user needs into working digital systems by writing clean code, fixing software errors, and working with teams to build reliable software products

Key Responsibilities

- Write clean, efficient, and well-tested code in chosen programming languages.

- Design software architecture and map out program specifications.

- Test and debug programs to fix errors and improve performance.

- Collaborate with product managers, designers, and other engineers.

- Update and maintain existing software systems.

- Create technical documentation for future updates and team use

Required Skills & Qualifications

- Strong knowledge of coding languages like Java, Python, C++, or JavaScript.

- Understanding of databases, data structures, and system security.

- Experience with development tools and methods like Agile and Git.

- Good problem-solving and communication skills.

- A degree in Computer Science, Software Engineering, or equivalent practical experience

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- What programming languages or tech stack do you need?

- Is this role junior, mid-level, or senior ?

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- Workable

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techiniacl support engineer

A technical support engineer helps customers troubleshoot, diagnose, and resolve technical issues with software, hardware, or network systems . They act as the bridge between users and the engineering team to ensure system reliability and customer satisfaction.

Key Responsibilities

- Diagnose and troubleshoot technical issues reported by clients or internal users.

- Guide customers through step-by-step solutions via phone, email, chat, or remote sessions.

- Escalate complex, unresolved bugs or system failures to tier-3 support or software development teams.

- Log all customer interactions, technical details, and resolution steps in a ticketing system.

- Create and update knowledge base articles, FAQs, and technical documentation.

- Monitor system alerts and perform routine health checks on production environments.

Required Skills & Qualifications

- Strong knowledge of operating systems like Windows, Linux, or macOS.

- Basic understanding of networking concepts including TCP/IP, DNS, VPNs, and firewalls.

- Familiarity with database queries using SQL or API testing tools.

- Experience using help desk ticketing systems like Jira, Zendesk, or ServiceNow.

- Excellent communication, active listening, and customer service skills.

- A degree in IT, Computer Science, or relevant certifications like CompTIA A+, Network+, or CCNA.