Customer Service Executive

Job Description: Travel Customer Service Executive

Job Title: Travel Customer Service Executive Job Locations: Airoli, Thane & Vashi Salary: Up to ₹50,000 per month Shift: 24/7 Rotational Shifts Week Off: 2 Rotational Week Offs

Job Responsibilities

- Handle customer queries related to flight bookings, cancellations, rescheduling and refunds.

- Assist customers with flight reservations and ticket modifications.

- Provide support for itinerary changes, baggage queries and travel-related concerns.

- Handle customer interactions through calls, emails or chat.

- Resolve customer issues professionally and ensure customer satisfaction.

- Coordinate with airlines and internal teams for booking-related issues.

Candidate Requirements

- Must have working knowledge of Sabre, Galileo and Amadeus GDS .

- Basic understanding of airline reservations and ticketing.

- Knowledge of flight booking, fare rules, PNR creation and ticket modifications.

- Excellent communication and customer-handling skills.

- Prior experience in travel process, airline support or international BPO preferred.

- Must be comfortable working in 24/7 rotational shifts.

Interested candidates can apply now!

Thanks,

Umakanta

+91-9337951988